Refund policy
Every Freak and Frolic creation is a handcrafted, singular work of art born from salvaged materials. Since our pieces are completely unique and reimagined from vintage finds, we maintain a specific return policy that reflects the slow fashion cycle.
Pristine Form
Each garment must remain in its original, artist-delivered state—unmarked, unwashed, and featuring all Freak and Frolic branding. As upcycled works, they must be returned in the exact condition they were sent.
14-Day Window
Because our studio produces only singular items, we require return notifications within 14 days of your delivery. This allow these rare pieces to be re-listed for other collectors promptly.
Confirmation
Verification of purchase via your receipt or studio packing list is mandatory for processing. We are unable to accept returns for any garments that cannot be traced to an official storefront order.
The Process
Contact Freak Frolic
As most of our wearable art is irreplaceable, please message hello@freakfrolic.com within 7 days of arrival to begin discussing your specific situation regarding a return or exchange.
Studio Approval
Our team will assess your request. If it meets our criteria, we will send an official return code along with the mailing details for our specialized workshop located in the US.
Secure Mailing
Carefully package the item to protect its integrity. We strongly advise using a tracked postal service to ensure your unique garment arrives back at our studio safely for inspection.
Credit & Refunds
Following a successful inspection of the returned piece, we will issue your refund within a 7-10 day window. We appreciate your understanding as we manually verify the craftsmanship of each item. Funds are returned to the method used at checkout.
Exclusion List Items
Fiber Art & Headwear
Due to sanitary considerations and the delicate nature of textile preservation, all accessories, gallery-exclusive drops, and items designated as 'Final Sale' cannot be returned.